Terms and Conditions

These Terms and Conditions govern transportation, tours and other services provided by Stephen H Bain Transportation Services. By booking, you agree to these terms. Confirm the current terms at the time of reservation.

Booking and payment

Booking confirmation

All bookings are subject to availability and are confirmed upon receipt of a booking confirmation email. A deposit or full payment may be required to secure a reservation.

Payment methods

Payments may be made by bank transfer, credit card or another method specified by the business. Full payment is required before the service begins unless otherwise agreed.

Cancellation and refund policy

Customer cancellations: Cancellations made more than 48 hours before the scheduled service receive a full refund. Cancellations within 48 hours incur a 50% cancellation fee. No refunds are issued for no-shows or same-day cancellations.

Company cancellations: A tour or service may be cancelled due to unforeseen circumstances, including weather, safety concerns or low participant numbers. In that case, a full refund or alternative arrangement will be provided.

Tours and transportation

Customized tours

Customized itineraries and prices are confirmed before booking.

Package tours

Specific terms for any package, including destinations and included services, are provided at booking.

Airport pickups

Customers must provide accurate arrival and departure information for airport service.

Customer responsibilities

Identification and travel documents

Customers are responsible for carrying valid identification and required travel documents.

Personal belongings

The business is not responsible for the loss, theft or damage of personal belongings. Keep valuables secure.

Conduct and safety

Customers are expected to behave respectfully and follow safety guidance provided by staff.